CLIENT INQUIRY PHONE CALLS
As you may have heard, businesses handling any European data are subject to new data protection laws, which include ensuring that you are aware of both your rights and how we, as a company, use your data. Below is an outline of how Compass handles your personal data.
Your data that we discussed today is stored and used by Compass. You can contact us at 866-671-1212 between 8:30am and 5:30pm Monday to Friday. You can also e-mail us at firstname.lastname@example.org, or write to us at 201 Broad Street, Stamford, CT 02170.
Compass is a business dedicated to providing you with an unique hospitality experience. We only use your data to fulfill requests you have placed with us, to contact you regarding your stays, and, should you agree that we may do so, to keep you informed of any future products or services we believe you may be interested in.
In order to process your booking we may need to share your information with credit reference agencies. After we have securely transmitted details of your reservation to our processing partner, we will retain your name, address, telephone number and application summary information for 2 years in order that we can stay in touch with you. If we have not communicated with you further during this time, we will archive the personal data we hold regarding you at the end of this period.
If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or email using the details I gave you a moment ago
If any data we hold regarding you is incorrect, you may request a correction to your data at any time.
You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received. You also have the right to request that we delete any or all personal data Compass holds on you at any time. However if you do not wish to give us permission and wish to continue to stay with Compass or our affiliates we would be unable to fulfill your reservation without your permission and we would need to cancel your reservation.