Looking To Stay?
We aim to offer a variety of locations and price points to meet the needs of most customers. Pricing varies by location, dates, availability, seasonality, and other factors like square footage, unique apartment features and more.
We are a family-run, professional, and compassionate crew with over 20 years of experience in the short-term housing space.
We bring philanthropy, social responsibility, and environmental consciousness into our day-to-day business practice, elevating the standards in our industry.
We are customer-focused, dedicated, and driven to provide experiences that inspire at every opportunity.
The minimum stay requirements vary by property and municipality. We’re usually able to provide options for all short-term housing requests.
Our average length of stay is around 45 days; however, we can accommodate shorter lengths of stay between 3 and 15 days at many of our properties.
We’re located throughout the Northeast and beyond. You can browse our core properties here.
Our pricing, 24/7 guest services, comfort guarantee, and business model make us different from a hotel and Airbnb.
With us, you’ll maximize your savings with no hidden fees.
Our leases are extremely flexible. We offer stays from a few days to a full year and everything in between.
Our rates are always calculated by the day to give you the flexibility to book the exact length of stay you need.
We provide turn-key accommodations with all the essentials you’ll need for a comfortable stay. Housewares, linens, arrival toiletries, TV, Wi-Fi, a Roku device, and utilities are all ready to go. You can find a comprehensive list of what’s included here.
We charge a $175 cleaning fee to cover the charges of pre-move-in cleanings and post-move-out cleanings.
A $1,000 refundable security deposit may be applicable. Taxes vary by location.
- If you cancel 15+ days before the lease start date, you’ll be charged 5% of your booking.
- If you cancel 14 days or less before the lease start date, you’ll be charged 50% of your booking.
- If you cancel the rental agreement during your stay, you’ll be charged a fee equal to 60 days of rent from your move-out day or to the end of your rental agreement or the number of days in your notice requirement.
Given the flexibility of our reservations and notice periods, our clients will always have the ability to extend their stay if needed.
Our standard check-in time is 4 PM, but there is no set time you need to arrive. Key pick-up is either self-service or via a 24-hour concierge. Ask your reservations specialist about check-in flexibility.
Stays for 30 days or more are billed daily. Stays 29 nights or less are charged nightly.
Yes! All major credit cards are accepting with no additional fee. We also accept bank transfers.
Check-in and check-out are made simple at every property. We do business in locations where we either offer contactless check-in via KeyCafe, or where a concierge is on-site and available to assist with a seamless move-in.
To check out, simply leave your keys on the kitchen counter in your apartment. It’s as easy as that.
No. Our offices are located offsite in Stamford, CT, and Quincy, MA, and are conveniently located near our properties.
For questions regarding your new home, please call our office at 866-296-6818.
Don’t fret! We’ll take care of it! During normal working hours (Mon-Fri 8:30am – 5:30pm) please call our Guest Services team at 866-296-6818 or email firstname.lastname@example.org.
You could also place work orders online through our website. Click here to fill out our Maintenance Request Form.
If it is after hours and not an emergency you can email Guest Services or fill out our online Maintenance Request form.
PLEASE NOTE: Once a service request is placed, we reserve the right to enter the premises to complete the request.
For after-hour emergencies, please call 866-671-1212 and choose option 1 to be directed to our emergency on-call rep. If no one answers, please leave a detailed message including your name, building, unit number, maintenance issue and best contact number to reach you.
Lockout, water or gas leak, electrical issues, HVAC issues, and clogged toilet (if only one toilet in the apartment).
For medical emergencies call 911.
Make sure the disposal is plugged in under the sink. Check the reset button on the bottom side of the disposal; it will be a red or black button that should be pushed in.
The most important rule of thumb: “Don’t put anything in the garbage disposal that is not biodegradable food”. A garbage disposal is for food scraps only. Non-food items can damage both blades and the motor. When in doubt, please place it in the trash.
First, make sure your thermostat is set to “Auto” and “Cool” or “Heat”. If the fan is running but not heating or cooling, you will need to make sure the fan is set to “Auto” and not “Fan On”. If any of the above does not correct the problem please contact our Guest Services Team.
We provide one extra Fluorescent Light (CFL) in each of our apartments. The CFL can be found in the living room or bedroom closet. The light bulb can be changed just like any other light bulb. Before changing, please make sure the bulb has had time to cool down, as they can get very hot. Using both hands, carefully remove the burnt out bulb so it does not fall or break and install the new bulb.
A clogged toilet can occur for many reasons. We provide a toilet plunger in each of our apartments. If you are unsure of how to unclog a toilet, turn the water off at the valve located on the wall behind the toilet. To unclog, make sure the bowl is at least half full of water. Place the toilet plunger into the toilet with the handle side up. Cover the throat of the toilet completely with the plunger and push up and down several times. Once it has cleared, all the water should drain out of the bowl. If this does not correct the issue please contact our Guest Services team.
We want to take every measure to conserve water. If your toilet is running continuously, turn off the water using the valve located on the wall behind the toilet and please call your Guest Services Team.
A Ground Fault Circuit Interrupter (GFCI) can be found in both kitchen and bathroom above the countertop. A GFCI constantly monitors electricity flowing into a circuit to detect any loss of current. If the current flowing through the circuit differs by a small amount from the returning flow of electricity, the GFCI quickly switches off the power to that circuit. This is easily reset by pushing in the red reset button located in the middle of the outlet.
In order to keep your dryer functioning at maximum capacity, dryer vents must be kept clean. The lint screen is easily accessible (usually on the top, front or inside of the machine) and should be removed and cleaned after every use. If your dryer is not drying properly or takes too long to dry, please check the lint screen.
Just let our Guest Services team know their full name and when they are staying. They will make sure the proper parties are aware so they are able to access the unit.
Housekeeping can be requested at any point during your stay for an additional fee.. We just ask that you give us at least 72-hours notice. Please reach out to our Guest Services team if you are interested in adding housekeeping.
The first $100/month expense of the gas/electric service is included in your rate. Any overages will be billed back to you. Sign into your own Netflix/HBO/streaming apps through the ROKU app on the TV to watch all your favorite shows. Should you purchase any movies through other apps they will be billed back to you once invoices are received.
If you have lost a set of keys please contact our Guest Services team right away to let them know. There may be a fee to replace them.
You should have received 2 sets of keys at move-in. One set you picked up either by the concierge or in a lockbox and the second set was left on your desk. If you would like an additional set please reach out to our Guest Services team to have a set made and include the name of the person going to use them. Please note extra fees may apply.
All reservation extension requests should be emailed to our Guest Services team at email@example.com.
You can extend for as many days as needed, however, keep in mind there may be a rate increase. You can refer back to your lease to see when your current rate expires. Prior to our team confirming your extension, we may need to get approval from your company or relocation counselor.
P.S. If you already provided notice, but realized you need to extend your reservation, please do reach out as we will do our best to accommodate.
If you choose to leave prior to your lease end date, you would still be responsible for payment unless we are able to re-rent the unit for you. As soon as you let us know we would put the unit back up on the market in hopes to get it re-rented. So please make sure to reach out to our Guest Services team.
If you refer someone to us and they book, please make sure they provide your name. You will receive a referral fee of $100.
The pet fee is to cover the cost of pet rent we incur from the property. Should there be any damages or cleaning beyond normal wear and tear our Guest Services team will be in touch within 7-days of your vacate date with the extra charges.
Your rate may increase due to a variety of reasons. A rate increase from the property to Compass that occurred during your stay or expiration of the special rate you first booked with Compass are a few examples.
If you didn’t provide notice on the lease when you signed, you will be responsible to provide proper notice. Please refer to your lease to know your notice period, they usually are on a 15, 21, 30, 60-day period. This means you need to let our office know the allotted days in advance of your move-out date. For example, if you are moving out 7/15 and you are on a 15-day notice period, you should let our office know no later than 7/1. We send out a friendly reminder via email 5-days before the notice period so you have time to respond.
Make sure to forward your mail with the US Postal Service to your new address. As soon as you move out we will update the name on the mailbox, so any mail addressed to you will be Returned to Sender by the P.O.
*Note: This process can take several days. For any additional information on forwarding your mail, please contact the US Postal Service. https://www.usps.com/manage/forward.htm
Remove all personal belongings from the apartment. Any personal items left in the unit will be held for 30 days then discarded.
Remove all food from the refrigerator and cabinets. All food and beverage items left in the apartment will be discarded.
Remove all trash from the apartment. Please discard and/or recycle all trash, newspapers, magazines, and bottles.
Report any broken or damaged items. Missing or broken items may incur an extra fee.
Don’t have time to clean up on your move-out day? We offer the TIDY UP Program for an additional charge to make your move out process worry-free. Please contact our Guest Services team if you would like to take advantage of this service.
Check-out time is 11 am unless requested otherwise.
Make sure to leave all keys and parking devices if applicable on the kitchen counter.
Should our cleaning crew find anything they think you may have accidentally left behind, one of our Guest Services associates will be in touch. Please note any personal items left in the unit will be held for 30 days then discarded.
Should there be any damages or extra cleaning charges beyond normal wear and tear a member of our Guest Services team will be in touch within 7 business days of your vacate date.